Clean Paws Waste Removal, LLC — Terms of Service

1. Services Provided
Clean Paws Waste Removal, LLC (“Clean Paws,” “we,” “us”) provides residential pet waste removal services in Bloomington-Normal, Illinois and surrounding areas. Services include Weekly recurring service, Biweekly recurring service, and One-Time Cleanups, as selected by the customer at signup.

2. Pricing & Billing
Pricing is based on service frequency and number of dogs at the property, as quoted at signup. Recurring services (Weekly and Biweekly) are billed at a flat monthly rate rather than a per-visit rate.

Example: Weekly service is billed at a flat monthly rate of $82, which reflects an average of 4.3 visits per month across the year (some months include 5 visits due to calendar variation). Your monthly rate will not change based on whether a given month includes 4 or 5 scheduled visits.

One-Time Cleanups are billed as a flat, upfront fee based on the level of buildup present at the property, quoted before service begins. One-Time Cleanup pricing reflects the additional time and labor required for a single, non-recurring visit and is priced separately from recurring service rates.

• Recurring service customers are billed automatically each month on a consistent billing date.
• One-Time Cleanup customers are billed at the time of scheduling or upon completion of service, as agreed at signup.
• Prices are subject to change with at least 30 days’ written notice to the customer for recurring service plans.

3. Service Area & Scheduling
Clean Paws services Bloomington, Normal, and surrounding areas within our defined service radius. Service days are assigned by route and may occasionally shift due to weather, holidays, or route changes, with advance notice provided whenever possible.

4. Property Access

• Customers must ensure gates are unlocked and accessible on scheduled service days.
• Customers must disclose any dogs on the property, including temperament concerns, prior to the first visit.
• Clean Paws will make a reasonable attempt to close all gates upon completion of service, but is not responsible for pets that escape due to a gate or fence that was already damaged, defective, or left open by someone other than our technician.
• If a technician cannot safely access the yard (locked gate, unrestrained aggressive dog, etc.), the visit will be marked as attempted and billed as scheduled; customers will be notified.

5. Cancellation & Pausing Service

• There is no long-term contract. Recurring service may be cancelled at any time with written notice (text or email).
• Service may be paused temporarily (vacation, seasonal breaks, etc.) with advance notice; billing will be adjusted accordingly for full months paused.
• Cancellations must be received before the next billing date to avoid being charged for the following month.

6. Satisfaction Guarantee
If a scheduled visit does not meet expectations, customers may request a re-clean within 24 hours of the visit at no additional charge.

7. Payment

• Accepted payment methods will be confirmed at signup and may include card on file, Venmo, Zelle, or other electronic payment methods as our systems evolve.
• Accounts more than 15 days past due may be paused until payment is received.

8. Liability
Clean Paws carries general liability insurance. Customers agree that Clean Paws is not liable for pre-existing yard damage, lawn conditions unrelated to our services, or incidents arising from inaccurate information provided by the customer regarding pets or property access.

9. Agreement
By scheduling service with Clean Paws Waste Removal, LLC, the customer acknowledges they have read and agree to these Terms of Service.